Mary Loftin, environmental services tech, has been nominated 14 different times in six months for a WOW Moment for representing the total picture of customer service. Though there was not one act that was larger than life, the WOW Committee feels Mary epitomizes what it means to constantly strive for excellence. Mary has a character worthy of being imitated because of her positive, sunny attitude every day, her ready smile while doing her job, her willingness to go out of her way to help others and her initiative to get things done. Mary is constantly on the go and never has to be asked to do something, because she’s one step ahead of any request you might make. But just to make sure, Mary always parts company with one last cheerful question, “Is there anything else I can do for you today?” Thank you, Mary Loftin, for a long line of WOW moments!