Billing

You may be asked to pay all or a portion of non-emergency tests and service fees provided by Nacogdoches Memorial Hospital at the time the services are provided. Non-emergency tests and fees will require a deposit prior to services being rendered.

For your convenience, there are a number of different ways to make payments on your hospital bills. These include: cash payment, personal check, credit card (MasterCard, Visa®, American Express® or Discover®) and extended payment plan. Hospital bills can be quite large at times, and often unexpected. Nacogdoches Memorial Hospital’s Patient Accounts team understands that everyone at one time or another has trouble meeting financial obligations. If you know you will have trouble paying your bills at the hospital, or if you need to make arrangements for extended payments, please let us know by calling (936) 564-4611, ext. 8536 or 4649.

Financial Counseling
Our Financial Counselors will help you access and pay for the care that you need. Cost should never stop you or your family members from getting needed medical care. Nacogdoches Memorial Hospital counselors will work with you to help you connect with resources so you can satisfy your financial obligations, through hospital financial assistance programs, Medicare, Medicaid, private insurance or monthly payment plans. We are committed to making high quality healthcare available, affordable and accessible to our community, regardless of ability to pay.

We are a not-for-profit hospital and do not discriminate on the basis of race, color, national origin, creed, age or handicap and your ability to pay will not affect your care at Nacogdoches Memorial Hospital today or in the future.

Charity Care
Nacogdoches Memorial Hospital is committed to providing care to the poor and uninsured. As a not-for-profit hospital, we are responsible for billing for the services we deliver. All patients are charged the same amount for services they receive at Nacogdoches Memorial Hospital. What we receive in payment for those services is dependent upon the payor source (Medicare, Medicaid, private insurance or self-pay). Insurance companies reimburse hospitals for a significant amount of the charges, while most uninsured patients are able to contribute very little toward the charges.

Nacogdoches Memorial Hospital works closely with patients who have financial need, including helping them qualify for government programs or other financial assistance and payment programs.

If you have any questions or concerns about your payment for your hospital bills call Patient Accounts at (936) 564-4611.

Types of Hospital Statements
Itemized or Summary Bills

Shortly after you receive any type of hospital service, you will be sent a Summary Bill. This bill is sent for two reasons.

1. To inform you of the total amount of hospital charges accumulated during your most recent visit.
2. To notify you that your insurance company has been billed for these charges.

This bill, and all other statements sent by the hospital list only your hospital charges. Charges for physician services (except ER physicians) are not billed by the hospital.

Statement of Account
The second type of bill you will receive from our office is called a statement of account. This statement will show you:

1. Your beginning balance.
2. Any payments, since your last statement, that have been made on your account by you or your insurance company.
3. Your current or remaining balance.

Because of our billing cycle and the time it takes to file insurance claims, you may receive a statement of account before your insurance company makes any payment on your claim. The final remaining balance, the amount of money that you owe the hospital, is due within 30 days after your insurance company pays for covered charges.

Patient Accounts is open from 8 a.m. to 4:30 p.m., Monday through Friday. You may stop in and visit any time during these hours or call (936) 564-4611 for information and assistance. Nacogdoches Memorial Hospital wants to work with you and help you in any way we can.

Insurance Payments
Every day in our office, we deal with a number of different organizations and companies that provide insurance coverage for our patients. Therefore, we are familiar with the varied practices and policies of each. If you have any questions or concerns about your insurance payment for your hospital bills, we may be able to help. Just call Patient Accounts at (936) 564-4611 and ask for the appropriate extension, according to the type of insurance:

Medicare: ext. 4130
Medicaid: ext. 4750
Blue Cross & other commercial insurance: ext. 8535

When it comes to insurance matters, Nacogdoches Memorial Hospital will do all it can to assist you and your physician in meeting pre-certification requirements. When appropriate, we will also bill secondary insurance companies for you.

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