Patient Bill of Rights



You have the RIGHT:

  • to personal dignity and considerate and respectful care
  • to reasonable access to care
  • to receive an assessment without delay in emergency situations
  • to receive a copy and an explanation of your rights
  • to request your family be notified of your admission
  • to communication in a manner you understand
  • to appropriate pain assessment and management
  • to personal privacy and confidentiality of your personal health information (refer to NMH Notice of Privacy Practices)
  • to personal safety
  • to be free of mental, physical, sexual or verbal abuse, neglect, exploitation or harassment
  • to know the identity of the people who are providing your care
  • to be involved in decisions about your care and receive accurate information about your health status
  • to receive a detailed explanation of recommended procedures or treatments
  • to the informed consent process, including risk, benefits and reasonable alternatives
  • to refuse any medication, treatment or procedure
  • to develop advanced directives to your physician in the event that you become incapacitated
  • to be informed of the results of your care or treatment, including unexpected results
  • to participate in discussions about ethical issues related to your care
  • to exercise your rights through your legally authorized representative or medical decision-maker if needed
  • to an examination and explanation of all charges for your care
  • to agree or object to recording or filming of a procedure or treatment
  • to access protective services or patient advocates
  • to be free from restraints and seclusion in any form when used as a means of coercion, discipline, convenience for staff or retaliation
  • to voice a complaint or report allegations without fear to any NMH administrator, director, manager, compliance official or supervisor
  • to report complaints to:
    Health Facility Licensing and Compliance Division
    Texas Department of Health
    1100 West 49th Street
    Austin, TX 78756
    FAX (512) 834-6653
    Complaint Hotline (888) 973-0022
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