You have the RIGHT:

• to personal dignity and considerate and respectful care
• to reasonable access to care
• to receive an assessment without delay in emergency situations
• to receive a copy and an explanation of your rights
• to request your family be notified of your admission
• to communication in a manner you understand
• to appropriate pain assessment and management
• to personal privacy and confidentiality of your personal health information (refer to NMH Notice of Privacy Practices)
• to personal safety
• to be free of mental, physical, sexual or verbal abuse, neglect, exploitation or harassment
• to know the identity of the people who are providing your care
• to be involved in decisions about your care and receive accurate information about your health status
• to receive a detailed explanation of recommended procedures or treatments
• to the informed consent process, including risk, benefits and reasonable alternatives
• to refuse any medication, treatment or procedure
• to develop advanced directives to your physician in the event that you become incapacitated
• to be informed of the results of your care or treatment, including unexpected results
• to participate in discussions about ethical issues related to your care
• to exercise your rights through your legally authorized representative or medical decision-maker if needed
• to an examination and explanation of all charges for your care
• to agree or object to recording or filming of a procedure or treatment
• to access protective services or patient advocates
• to be free from restraints and seclusion in any form when used as a means of coercion, discipline, convenience for staff or retaliation
• to voice a complaint or report allegations without fear to any NMH administrator, director, manager, compliance official or supervisor
• to report complaints to:
  Health Facility Licensing and Compliance Division
  Texas Department of Health
  1100 West 49th Street
  Austin, TX 78756
  FAX (512) 834-6653
  Complaint Hotline (888) 973-0022