WOW Moment: Anjou Bice

Our Wow Moment of the Month for July goes to Anjou Bice, Physical Therapist  A patient, afraid of having surgery, sought out physical therapy at her physician’s recommendation and wrote a letter detailing Anjou’s commitment to finding the best therapy possible for her situation. This patient credits Anjou with keeping her out of surgery and has referred colleagues and friends to the hospital because of her interactions with Anjou. In her letter, she wrote “rather than giving up on me and sending me elsewhere, she [Anjou] continues to search for additional ways to help me and is working alongside my physician to offer me the best care possible… My only regret is not coming to her sooner.” It is humbling to see how our employees’ actions can positively impact a patient’s life. This is caring in its truest form. WOW Anjou!

The Women's and Children's Center
One of the most family-centered, comfortable labor and delivery programs in East Texas
© Nacogdoches Memorial Health 2018
Nacogdoches Memorial Hospital
Wow Moment - Anjou Bice

     Our Wow Moment of the Month is about the gift that kept on giving – for seven weeks! A trauma patient involved in a car accident that brought him to Nacogdoches Memorial was discharged from the hospital, but needed extensive physical therapy to assure his recovery. After making some payments to receive the wound care and family training he needed while in the hospital, the patient shared with our staff that his family couldn’t afford to pay for continued therapy at home. At least six weeks of intensive therapy was still needed and unfortunately the patient was uninsured.
     Physical therapist Anjou Bice - though she had never met this patient - shared her fellow therapists’ concern that the young man wouldn’t recover adequately to return to work, without this vital therapy. She approached her supervisor voicing an interest in providing this patient the care he needed at home, during her off-hours, free of charge. When the family was contacted with this option they were extremely grateful.
     “My kids were out of state for the summer, so what else did I have to do with my time?” Anjou explains with a smile. “It was a real pleasure getting to know him and getting to know all his family. It wasn’t like working really; it was more casual than that. They lived right on my way home, so I just stopped when I was heading home from my own work-out, whatever time that happened to be and we’d visit first. He never
complained about anything and he worked so hard to get better. It was good to see how much he’d improved every visit. When we first started working out, he couldn’t walk at all and now he can walk all the way down the road by himself!”
     Anjou’s humble attitude is what makes this Wow Moment even more impressive. She has repeatedly thanked her peers for providing her the opportunity to meet this patient and his family. When praised by her co-workers, she simply said, “This is just what we do!”
     Wow, is all we can say.

The Women's and Children's Center
One of the most family-centered, comfortable labor and delivery programs in East Texas
© Nacogdoches Memorial Health 2018