Wow Moment - Lynn Frederick

In our Wow Moment for the month of January, Lynn Frederick, an RN on Second Tucker, made a simple gesture from the heart and simply wowed us with his kindness.

While caring for an elderly patient just returned from surgery, Lynn noticed that her hands were freezing cold.  Lynn briefly left the patient room and came back with some beautiful hand-knitted gloves that his mother had made. He gently placed the gloves on his patient’s hands, reassuring her that she was going to be fine.  This patient was so grateful and fondly remembers this team member and his unexpected act of kindness towards her.
WOW, Lynn, thanks for truly compassionate nursing care!
The Women's and Children's Center
One of the most family-centered, comfortable labor and delivery programs in East Texas
© Nacogdoches Memorial Health 2018
Nacogdoches Memorial Hospital
Wow Moment - Lynn Frederick

Lynn Frederick, RN in ICU, was nominated for Wow Moment of the Month in June by a fellow nurse for coming to the rescue of a patient that wasn’t even his own patient. Lynn was orienting in ICU and took a patient downstairs for his co-worker when it was time for him to be discharged. When the patient got downstairs and his ride was not there, Lynn helped the patient call his ride, only to discover that they would be unable to pick up the patient. After working with social services and finding that the local bus would be stopping by the hospital eventually, but not for quite some time, Lynn was dismayed to find our patient had decided he would just walk home on his own.  This patient had been in the hospital because of blood pressure issues and Lynn was horrified to think of this patient walking home in the intense summer heat, especially since the route home would take him straight up an incredibly steep and taxing hill. Lynn decided to clock out and take our patient home. His co-worker said “this is truly an exceptional customer service moment with Lynn taking time out of his work day to help serve our patients!” Wow, Lynn, way to come to the rescue!

The Women's and Children's Center
One of the most family-centered, comfortable labor and delivery programs in East Texas
© Nacogdoches Memorial Health 2018